Friend or Foe: Friending Your Bill Collector

An ABA Journal post by Martha Neil, Could Your New Facebook ‘Friend’ Be a Bill Collector? notes there is little regulation of collection practices on the Internet because current laws are focused on traditional technology.

As the number of consumers giving up landlines increases, and while the information age continues advancing, consumer protections will need to continue undergoing changes in order to keep up with the times. The Congressional Findings and Declaration of Purpose found in The Fair Debt Collections Practices Act (PDF) notes:

There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy.

In addition, Subsection (b) adds:

Existing laws and procedures for redressing these injuries are inadequate to protect consumers.

 

Interestingly, consumers are not the only ones who may be interested in reform. Forbes.com posted a letter from the President of a Debt Collection company who also believes reform is needed:

The Fair Debt Collection Practices Act (FDCPA) is over 30 years old and largely regulates communication pertaining to debt collecting. Keep in mind, when FDCPA was crafted over 30 years ago, answering machines were not even used, let alone faxing, e-mailing, texting, etc. ... The FDCPA is in desperate need of being updated

Without clear rules, debt collectors interested in collecting debts ethically will be disadvantaged against those who look to collect consumer debts any way they can, including through abusive tactics. This argument that debt collectors trying to follow the rules should not be prejudiced against those that are abusive is referenced in Subsection (e) of the FDCPA:

 

It is the purpose of this title to eliminate abusive debt col­lection practices by debt collectors, to insure that those debt collectors who refrain from using abusive debt col­lection practices are not competitively disadvantaged, and to promote consistent State action to protect consumers against debt collection abuses.

 

With benefits to both consumers and collection companies available by updating collection laws, this should be an area that is ripe for review and change.

Federal law does allow states to impose higher standards than those found in the FDCPA and it will be interesting to see whether legislative changes come from the states or federal government. If neither, then I'd keep an eye on unfair and deceptive trade practices claims, as well as others, to emerge in this area as courts wrestle with trying to fit today's tactics into yesterday's laws.

Is Einstein Reading Your Email for the Government?

Ways may someday be developed by which the government, without removing papers from secret drawers, can reproduce them in court, and by which it will be enabled to expose to a jury the most intimate occurrences of the home. - Justice Louis Brandeis (1928)

A recent ABA Journal article on privacy law (Feds Can Monitor Personal E-Mail Sent Privately to Gov’t Workers, DOJ) began as follows:

You might think that a private-mail sent to another U.S. citizen's personal account isn't subject to government monitoring. But that assumption could be wrong if the recipient is a federal government employee.

Both recipients and senders have no reasonable expectation of privacy if an e-mail is opened by a federal employee logged into a work computer network, according to an Aug. 14 legal opinion from the U.S. Department of Justice that was released Friday.

The Memorandum (PDF file) begins,

Operation of the EINSTEIN 2.0 intrusion-detection system complies with the Fourth Amendment to the Constitution, title III of the Omnibus Crime Control and Safe Streets Act of 1968, the Foreign Intelligence Surveillance Act, the Stored Communications Act, and the pen register and trap and trace provisions of chapter 206 of title 18, United States Code, provided that certain log-on banners or computer-user agreements are consistently adopted, implemented, and enforced by executive departments and agencies using the system. Operation of the EINSTEIN 2.0 system also does not run afoul of state wiretapping or communications privacy laws.

The Memorandum “briefly summarizes the current views of the Office of Legal Counsel on the legality of the EINSTEIN 2.0 intrusion-detection system.” The arguments presented are basically:

  1. There is no "search" under the 4th Amendment;
  2. If there is a "search", then it is reasonable; and
  3. Federal laws trump any state laws.

The central premise of the Memorandum is this, while computer users generally have a legitimate expectation of privacy in the content of Internet communications (such as an e-mail) while it is in transmission over the Internet, the deployment, testing, and use of EINSTEIN 2.0 technology complies with the Fourth Amendment where each agency participating in the program consistently adopts, implements, and enforces the model log-on banner or model computer-user agreements, or their substantial equivalents.

The government's position (which methinks goes too far) is summarized below.

No Search Under the 4th Amendment

The government argues there is no search for Fourth Amendment purposes because “the adoption, implementation, and enforcement of model log-on banners or model computer-user agreements eliminates federal employees’ reasonable expectation of privacy in their uses of Government-owned information systems…."

[Further]… individuals in the private sector who communicate directly with federal employees of agencies participating in the EINSTEIN 2.0 program through Government-owned information systems do not have a legitimate expectation of privacy in the content of those communications provided that model log-on banners or agreements are adopted and implemented by the agency.

… By clicking through the model log-on banner or agreeing to the terms of the model computer-user agreement, a federal employee gives ex ante permission to the Government to intercept, monitor, and search “any communications” and “any data” transiting or stored on a Government-owned information system for any “lawful purpose,” including the purpose of protecting federal computer systems against malicious network activity. Therefore, an individual who communicates with a federal employee who has agreed to permit the Government to intercept, monitor, and search any personal use of the employee’s Government-owned information systems has no Fourth Amendment right against the Government activity of protecting federal computer systems against malicious network activity, as the employee has consented to that activity.

The Memorandum goes on to say this applies even when the email was sent to the employee’s non-governmental or personal account. When the,

sender of an email to an employee’s personal, Web-based email account (such as Gmail or Hotmail) does not know of the recipient’s status as a federal employee or does not anticipate that the employee might read, on a federal Government system, an email sent to a personal email account at work or that the employee has agreed to Government monitoring of his communications on that system. A person communicating with another assumes the risk that the person has agreed to permit the Government to monitor the contents of that communication.

But if it is a "Search," then it's Reasonable anyway

The Memorandum argues, even if EINSTEIN 2.0 operations were to constitute a “search” under the Fourth Amendment, …those operations would be consistent with the Amendment’s “central requirement” that all searches be reasonable [because] the Government has a lawful, work-related purpose for the use of EINSTEIN 2.0’s intrusion-detection system that brings the EINSTEIN 2.0 program within the “special needs” exception to the Fourth Amendment’s warrant and probable cause requirements."

State Privacy Laws vs. The Supremacy Clause

The Memoradum’s final argument is the EINSTEIN 2.0 program does not run afoul of state wiretapping or communication privacy laws due to Supremacy clause.

To the extent that such laws purported to apply to the conduct of federal agencies and agents conducting EINSTEIN 2.0 operations and imposed requirements that exceeded those imposed by the federal statutes discussed above, they would “stand as an obstacle to the accomplishment and execution of the full purposes and objectives of Congress,” and be unenforceable under the Supremacy Clause.

What do you think? Do you buy the argument that if you send an email to a government employee's private gmail or yahoo account, then the government may have the right to read the email?

Preceding the last presidential election, Condoleezza Rice was apologizing to presidential candidates for government intrusions into their private passport records. President Obama, a candidate at the time, called for hearings on the matter. Watergate, Hoover, and McCarthyism should remind us as to what ends government intrusions into personal privacy can have. Deeper historic reflections illuminate this point even more. Benjamin Franklin, offered, "they who would give up an essential liberty for temporary security deserve neither liberty nor security." Of a more local flavor, Boston's Samuel Adams, stated:

Driven from every other corner of the earth, freedom of thought and the right of private judgment in matters of conscience, direct their course to this happy country as their last asylum.